1st Line Service Desk Engineer

Our local authority client in York is seeking an experienced 1st Line Service Desk Engineer to join their ICT team. You’ll work closely with the ICT Client Services Manager and broader ICT teams, providing vital support to end-users and ensuring seamless IT operations.

This is a temporary role for 3 months, to start immediately, at a rate of pay of £14.72 per hour, Monday to Friday, 37 hours a week. Initially officed based for shadowing in the first couple of weeks and then one day in the clients main headquarters.

Key Responsibilities:

• Serve as the first point of contact for all IT-related queries and requests.
• Offer exceptional customer service, ensuring a positive experience for end-users and stakeholders.
• Accurately log, manage, and track service desk tickets through their lifecycle.
• Troubleshoot and resolve technical issues efficiently, aiming for first-time fixes.
• Escalate complex issues to the relevant teams, ensuring SLAs are met and expectations are managed.

What We’re Looking For:

• Proven experience in providing IT support, ideally in a service desk or customer-facing role.
• Strong problem-solving skills with Microsoft technologies, including Microsoft Office and Windows desktops.
• Hands-on experience with Active Directory and Group Policy management.
• Good working knowledge of hardware, operating systems, and business apps.
• Solid troubleshooting mindset: logical, methodical, calm under pressure.
• Strong people skills - able to support users with mixed confidence/ability
• Organised, professional, customer-focused approach
• Genuine interest in IT (you like solving problems, not just “following steps”)

To apply
Please only apply for this position if you have the skills and experience as outlined above. For an informal discussion about the role please contact us or please send your CV and/or completed application form (including two referee details) to applications@workwithyork.co.uk.

Regrettably we are unable to respond to every application we receive. To apply for this vacancy you must be able to work in the United Kingdom.